Frequently Asked Questions
Support and Information for Your High-Performance PC Build
What is the standard warranty period for Thermaltake power supplies?
Warranty periods vary by model; our premium Toughpower series typically carries a 10-year warranty, while standard models range from 3 to 5 years. Please check the specific product page for details.
Are your liquid cooling components compatible with both Intel and AMD sockets?
Yes, most of our All-In-One (AIO) coolers and water blocks include universal mounting kits compatible with the latest Intel LGA 1700 and AMD AM5 sockets, as well as previous generations.
How can I control the RGB lighting on my Thermaltake fans?
You can synchronize and customize your lighting effects using our TT RGB PLUS software or via your motherboard's 5V addressable RGB header for seamless integration.
What is your return policy for PC components?
We offer a 30-day return policy for items purchased directly from our store. Products must be in their original packaging with all accessories included to be eligible for a full refund.
Do you offer international shipping for chassis and cases?
We currently ship to most regions worldwide. Shipping costs and delivery times for larger items like full-tower cases are calculated at checkout based on the destination and weight.
How do I verify if a power supply is compatible with my graphics card?
Ensure the PSU wattage meets the GPU manufacturer's recommendation and verify that the unit has the required number of 6+2 pin or 12VHPWR PCIe connectors for your specific card.